Refund & Cancellation Policy

Refund

• Refund Processing: We will process the refund after receiving the product at Patterns Design Studio.
• Refund Method: Refund will be processed based on the mode of payment of the order.
• Return Courier Charge: A return courier charge of a maximum ₹150/- will only be refunded if the courier payment receipt is provided.
• Store Credit Recommendation: We recommend refunding the amount as store credit, which you can use for your next purchase.
• Credit/Debit Card Refunds: As per customer request, orders paid by credit/debit card will be refunded by crediting back to the credit/debit card within 7 working days, and the refund will reflect in the next statement.
• Net Banking Refunds: Orders paid by net banking will be credited back to the bank account.

What should I do if a garment is missing (was not shipped) but it is clearly on my packing and invoice slip?

Please check your order when delivered. Do not accept any damaged or open packets. Tally the contents with the packing list before signing the POD (Proof of Delivery). Claims for missing garments from your invoice/packing slip must be made within 48 hours of delivery.

Claims should be made via email or phone. Returns and exchanges take approximately 2 weeks for processing. We appreciate your patience.

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Cancellation

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some of the reasons are:

• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to the address provided
• Duplicate order placed
• Cancelled due to customer’s request
• Damaged or faulty items
• Incomplete shipping details provided (address/mobile number)

Can I change or cancel my order?

Once you place an order, it begins processing immediately. After the order is placed, you can no longer change the size, quantity, color, or add other items, nor can you modify the mode of payment. However, you can request to remove an item or cancel your order within 24 hours of order confirmation and place a new order.

To change or cancel your order before shipment, please contact customer care.

I just cancelled my order, when will I receive the refund?

If you have selected a bank account refund, you will receive the refund within 5-7 days of order cancellation. For more information on refunds, please visit our refund section.