Return Policy

Return & Exchange Policy

What is your return/exchange policy?

We will refund you the full amount or provide a free of cost replacement of the product within Seven (7) working days after the product has been delivered, in case you have:

Received item(s) in damaged or mutilated condition, or
Received an item(s) that is different from the item(s) you ordered.

Conditions for Return:

You must initiate a return request within 7 days of receiving your product.
The item must be unused, in its original packaging, and in the same condition that you received it.
An unpacking video must be recorded without pause/cut and shared with our sales/support team to claim a refund/exchange for issues that may occur due to item(s) received in damaged conditions or if it is not the item(s) you ordered.

All items must be in their original condition, folded neatly in their polybag with all hang tags, ribbon, and labels attached. You may be charged a pressing fee if the item returned is wrinkled beyond normal packing and shipping standards. The returned garment(s) for the purpose of exchange must be unworn – free of perfume, pet hair, smoke, make-up, etc. You may be charged a deodorizing and cleaning fee which will be subtracted from your credit.

Any items returned in any condition other than their original condition will not be eligible for credit or exchange.

If you were shipped the wrong garment and/or size (based on the printed invoice that was emailed to you), we will correct it and pay for the return and re-delivery shipment.

The exchange depends on the availability of the merchandise requested by you. If the requested merchandise is unavailable, we will send you a credit note with the same amount in the form of cashback that you can redeem/en-cash part or full of it in your next purchase.

Patterns Design Studio will accept merchandise to be returned for credit, provided it meets the above-mentioned guidelines. You will not be credited for shipping charges paid on the original order, if any.

Please save the invoice received with your package, as this is your receipt.

Disclaimer: We work with photographers and programmers to obtain the correct color; however, the original color may differ from the displayed/shared images due to differences in display screen resolutions.

Products that are hand-blocked/dyed may tend to bleed color. Please see the wash care instructions carefully. Excessive sweat may also bleed color without wash.

Exchange

Create a Return Request: Contact our customer service team to initiate a return request for an exchange within 7 working days of receiving your original order. You can reach us at info@patternsdesignstudio.com.
Return Shipment: Pack the item securely in its original packaging and ship it to the address provided by our customer service team. Please ensure the return shipment is sent within 7 days of receiving your original order.
Quality Control Inspection: Upon receiving the return shipment, our Quality Control (QC) team will inspect the products to ensure they are in their original condition.
Store Credit Issuance: Based on the report from our QC team confirming the items are in original condition, we will issue you store credit equivalent to the amount you paid for the returned item(s). You can use this store credit to purchase a new product with us, including the correct size you need.
Exchange Process Completion: Once your store credit is issued, you can place a new order for the desired product size using the store credit.

Notes:

Non-Transferable Store Credit: Store credit issued is non-transferable and can only be used for purchases on our website.
Exchange Policy Compliance: The exchange process is subject to the item(s) meeting our return policy conditions regarding unused, original packaging, and within the specified timeframe.

Excemptions

Some items may not be eligible for return or exchange due to hygiene reasons or manufacturer restrictions. Please check the product description or contact us for more information.